Every Patient who submits an eConsult request can fill out an optional survey about the service a week later.
Please find a summary of their responses below:
Were your patients satisfied with eConsult?
| 100% | patients who were satisfied with the service |
| 100% | patients who would recommend the eConsult service to family and friends |
What were your patients’ care outcomes after using eConsult?
| 100% | patients who said their issue was completely resolved seven days after using the service |
| 67% | patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online |
Did patients say they were contacted in time?
| 100% | patients who said they were contacted by the stated response time |
How did patients hear about eConsult?
| 33% | “Someone else from the GP practice told me about it” |
| 67% | “From the GP practice website” |
Patient satisfaction: comments
| We ask patients to explain why they were or weren’t happy with using the eConsult service. Some of their responses are below. You can find all the comments in the attached report. Please note: the patients are informed that their comments will not be responded to. |
| “I was made aware of what available to me; I was given time to explain what I was experiencing; I was asked relevant questions; I felt supported” “You get advice more quickly than through booking an appointment. You don’t have to get into a long queue to phone the surgery. You feel less guilty about taking up the doctors’ time. “ “It was not necessary for a face to face appt so it saved myself and gp time “ |
