Primrose Hill Surgery

020 7722 0038

Out of hours: 030 0033 9978

Appointments

We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery or online using Patient Access here.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

If you think you may be highly infectious e.g. chickenpox, please advise reception and you will be placed in a separate room.

Urgent appointments

Every day, during surgery times, we offer same-day appointments for urgent medical problems that cannot wait for the next available appointment. Please do not ask the doctor to complete forms or deal with non-urgent matters during these appointments. These appointments will be booked with the first available doctor.

You can book a same-day urgent appointment if you telephone between 09:00 – 11:00 in the morning or 14:00 – 16:00 in the afternoon.

Telephone advice

If you need telephone advice and would like to speak to a doctor, you can call the surgery and leave a message with the reception staff. The reception staff will ask for details to give you the best advice. In some cases they may suggest you call an ambulance or go to casualty.

Urgent and new problems will be triaged by the on call doctor who will call you back as soon as possible, but will prioritise the calls to deal with emergencies first. It may be more appropriate for on-going problems to be dealt with by your usual doctor. The doctors try to answer telephone messages within 24 hours.

Please give a landline number, but if you only use a mobile phone please leave it switched on.

Routine booked appointments

Routine booked appointments can be made up to a month in advance by calling reception or turning up in person at the reception desk during surgery opening hours. Please telephone after 11:00 in the morning to enable us to deal with emergency calls first. We would encourage you to see your usual doctor whenever possible. Appointment duration with doctors is 10 minutes and 15 minutes with the practice nurse.

Evening and weekend appointments

Evening and weekend appointments are available by contacting Camden GP HUB, further information is available here.

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

It is practice policy that if you are more than 15 minutes late you may have to re-book an appointment.