How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

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Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

Routine Booked Appointments

Routine booked appointments can be made up to a month in advance by calling reception or turning up in person at the reception desk during surgery opening hours. Please telephone after 11:00 in the morning to enable us to deal with emergency calls first. We would encourage you to see your usual doctor whenever possible. Appointment duration with doctors is 10 minutes and 15 minutes with the practice nurse.

 

Same-day (Urgent) Appointments

Every day, during surgery times, we offer same-day appointments for urgent medical problems that cannot wait for the next available appointment. Please do not ask the doctor to complete forms or deal with non-urgent matters during these appointments. These appointments will be booked with the first available doctor. You can book a same-day urgent appointment if you telephone between 09:00 – 11:00 in the morning or 14:00 – 16:00 in the afternoon.

 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly

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Risk of Infection

If you think you may be highly infectious e.g. chickenpox, please advise reception and you will be placed in a separate room.

 

telephone calls

Telephone Advice

If you need telephone advice and would like to speak to a doctor, you can call the surgery and leave a message with the reception staff. The reception staff will ask for details to give you the best advice. In some cases they may suggest you call an ambulance or go to casualty.

Urgent and new problems will be triaged by the on call doctor who will call you back as soon as possible, but will prioritise the calls to deal with emergencies first. It may be more appropriate for on-going problems to be dealt with by your usual doctor. The doctors try to answer telephone messages within 24 hours.

Please give a landline number, but if you only use a mobile phone please leave it switched on.

 

Lateness

It is practice policy that if you are more than 15 minutes late you may have to re-book an appointment.

 

Extended Access Appointments (GP Hub)

Due to changes in our daily lifestyles a late evening and weekend clinic has been established for Camden to help tackle this. There are currently four locations where a patient can go to have an appointment:

Appointments can be booked by calling the GP Hub team directly 020 7391 9979, or you can call the surgery during opening times or by calling 111.

You will need to give consent to have medical records shared, this will allow the Dr you are going to see the information on our system so they can better help you.

If you do need to cancel an appointment please call us or 020 7391 9979 to cancel it, 111 can't do that part for you.

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Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.