Feedback, Suggestions & Complaints
We welcome all feedback and complaints
Feedback & Suggestions
Please complete a short form online outlining your feedback and suggestions. Please try to be as detailed as possible.
Complaints
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily.
If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority.
You can send us your complaints online or via post
Send your written complaint to:
The Practice Manager
Primrose Hill Surgery
97-99 Regents Park Road
London
NW1 8UR
For further information about complaints please see our complaints procedure
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