APPOINTMENTS

ROUTINE BOOKED APPOINTMENTS

Routine booked appointments can be made up to a month in advance by calling reception or in person at the reception desk during surgery opening hours. Please telephone after 11:00 in the morning to enable us to deal with emergency calls first. We would encourage you to see your usual doctor whenever possible. Appointment duration with doctors is 10 minutes and 15 minutes with the Practice Nurse.

SAME-DAY (URGENT) APPOINTMENTS

Every day, during surgery times, we offer same-day appointments are for urgent medical problems that cannot wait for the next available appointment. Please do not ask the doctor to complete forms or deal with non-urgent matters during these appointments. These appointments will be booked with the first available doctor. You can book a same-day urgent appointment if you telephone between 09:00 – 11:00 in the morning or 14:00 – 16:00 in the afternoon.

LATENESS

It is the Practice policy that if you are more than 15 minutes late you may have to re-book an appointment

CANCELLATIONS

If you cannot attend for your booked appointment please ring the surgery to cancel as early as possible, so that your appointment can be offered to another patient.

RISK 0F INFECTION

If you think you may be highly infectious e.g. chickenpox, please advise reception and you will be placed in a separate room.

URINE SPECIMIN POTS

Specimen pots for urinary tract infections are kept at reception; do request them prior to seeing your doctor or nurse.